Refund and Cancellations

Questions or concerns? Please reach out to us at and we'll get back to you as soon as possible.

Modifying/Cancelling a order

If you would like to modify/cancel your order and it has not been shipped yet, please reach out to us - 

Orders once shipped cannot be cancelled/modified.

Returns and Exchange

Customer satisfaction is our #1 priority. In case, you are not satisfied with your purchase and would like to refund/exchange it, we will issue store credit for the same amount pertaining to approval by our customer care team.

If you would like to modify your order and it has not yet been shipped, please email Once your order has been prepped for shipping, it cannot be modified.

I received a damaged product. What should I do?

Please email us at with a picture of the item(s) and we'll sort you out.

How do I find out when new styles are releasing and when?

You can stay updated with our latest releases by signing up for our newsletter or by following us on social media @untitledstreet on Instagram.

How do I care for the items that I purchased?

Each style has special care instructions label attached to the garment. Please follow these instructions carefully. 

Can I return or exchange an item that I purchased?

We do offer return & exchanges depending on the circumstance and the approval of our customer support. Kindly refer to our Returns & Exchanges page for details.